A global voice and data telecommunications carrier was facing a world-class challenge:
raise service levels with fewer support staff.

"Our group manages converged voice / data solutions for our customers. Every night we make parameter changes, do software upgrades, test backup lines, and it all has to fit during the maintenance window, for each customer. The problem is that most of these maintenance windows overlap. They are all in the middle of the night." (Team Leader)

"Now with cutbacks all around, we have been pushing a lot of overtime. That costs the company money, and it also puts a lot of strain on the quality of our execution."

"Here is how we use Night Shift Automation:
one of our senior engineers defines the tasks--the exact commands that we need to deliver to groups of devices. These commands can be re-used with different customers, groups and schedules. Each task creates its own transaction log, so we can quickly see the results. We also use the configuration templates to generate configurations for new deployments. And we use the component discovery feature to get a real-time audit of the customer's inventory."

Carrier Class Productivity